Costs related to the service

• Annual Stamping – For Retailers
• Working Days : Monday to Friday
• Working Hours : 8.30 am to 4.15 pm

Procedure

Step1: The Government Agent decides the stamping date and location and informs the Inspector.

Step2: The Inspector informs the Grama Niladari

Step3: The Grama Niladari then informs the retailers

Step4: The retailer visits the specified location and submits the instrument

Step5: The Inspecting Officer of Measurement Units, Standards and Services verifies Instrument

Step6: If instrument meets requirements, Department stamps instrument and issues a certificate

Note 1: If instrument does not meet the requirements and minor amendments are needed, the amendments can be made to the instrument by the Technical Officer at the location itself.

Note 2: If instrument needs major amendments, the retailer can return it to the seller and get it repaired. Thereafter the seller will do the necessary amendments and get the instrument stamped at the District Secretariat and return the stamped instrument to the retailer.

Validity Time Line

• Retailers must ensure that their instruments are stamped each year.
• Costs related to the service

Penalties

• Refer Offences and Penalties Section.
• Annual Stamping – For Retailers

Cost

• No cost involved.

Penalties

• Refer Offences and Penalties Section.

Complaints on violation of the Act

Any person who has information or evidence about any other person,In any place or area, by any means whatsoever, with direct or indirect, makes any false, incorrect or untrue declaration or statement as to the number, quantity, measure, gauge or weight of any goods or things in connection with their purchase, sale, weighing or measurement or in the computation of any charges for services rendered on the basis of weight or measure, or who sells, or causes to be sold or delivers or causes to be delivered to a purchaser anything by weight or measure short of the quantity demanded of or represented by the seller. Who uses for the purpose of any trade or has in possession for use in any trade, any weight or measure or weighing or measuring instrument which is not correct. May apply for this service as mentioned below

Procedure (Handling complaints made by the public)

Step 1: Public makes complaints via letter, phone, fax or visit the Director of the Measurement Units, Standards and Services Department 

Step 2: If the complaint is made to the Department, the Director forwards the complaint to the

Step 3: The Asst. Superintendent then informs the Government Agent at the Measurement Units, Standards and Services Division in the respective District Secretariat.

Step 4: The Government Agent informs the Officer in Charge (OIC) of the Measurement Units, Standards and Services Division

Step 5: The OIC and the Inspector make a field visit and send a report to the Department.

Step 6: If persons mentioned in the complaint made by the public are found guilty, the Government Agent forwards the matter to courts 

Note 1: A complaint could also be made direct to the Government Agent at the Measurement Units, Standards and Services Division in the respective District Secretariat who would inform the Officer in Charge.

Note 2: If the Measurement Units, Standards and Services Department knows the complainant’s name, he will be informed of the final result.

Time Line

• Process Time Line -: 1 - 4 weeks

Support documents required

Support Documents are not necessary for this particular service. Citizens complaining are encouraged to provide evidence and information whenever possible.